1. Definitions
- "Ikiratours": Ikiratours C.A., inbound tourism wholesaler in Venezuela.
- "Platform": The Ikiratours online booking portal for travel agencies.
- "Agency": The registered travel agency using our services.
- "Services": Hotels, packages, circuits, transport and MICE services offered.
2. Agency Registration
To access the platform, agencies must:
- Complete the registration form with accurate information
- Provide valid legal documentation
- Wait for Ikiratours approval
- Keep contact information updated
Ikiratours reserves the right to reject or cancel registrations without prior notice.
3. Rates and Pricing
- All rates are expressed in US Dollars (USD)
- Prices are NET for travel agencies
- Rates are subject to availability at time of booking
- Prices may vary according to season (high/low)
- Ikiratours reserves the right to modify rates without prior notice
3.1 Confidentiality of net rates (agency account)
Net rates, commercial conditions, suggested margins, rate sheets, B2B brochures with pricing and any pricing information made available on the Ikiratours agency portal are confidential information and proprietary to Ikiratours C.A.
The Agency undertakes not to disclose, publish, share or make available to third parties (including end passengers, unauthorized operators or public platforms) such information, except as strictly necessary to quote the end client without revealing the net rate or Ikiratours commercial terms.
The Agency shall implement reasonable measures so that its authorized staff comply with this obligation.
Breach may result in suspension or cancellation of portal access, without prejudice to legal action.
- Do not publish net rates or commercial terms on websites, social media or OTAs.
- Do not share rate sheets or B2B brochures with unauthorized third parties.
- Train authorized staff on confidential handling of Ikiratours pricing.
4. Bookings and Confirmations
4.1 Booking Process
- Bookings are made through the platform or by email
- A booking is NOT confirmed until the official voucher is received
- Response time for requests is 24 to 48 business hours
4.2 Payments
- Payment must be made according to agreed conditions
- Accepted methods: bank transfer, credit card
- For high season, advance payment is required
5. Cancellations and Refunds
- More than 30 days before: No penalty
- 15-30 days before: 25% penalty
- 7-14 days before: 50% penalty
- Less than 7 days: 100% penalty (non-refundable)
Specific policies for each hotel or service may vary. Please inquire before booking.
6. Responsibilities
6.1 Ikiratours Responsibility
- Guarantee the quality of contracted services
- Provide accurate information about services
- Handle complaints in a timely manner
6.2 Agency Responsibility
- Provide correct passenger information
- Inform customers about service conditions
- Comply with agreed payment deadlines
7. Force Majeure
Ikiratours shall not be liable for failures caused by circumstances beyond its control: natural disasters, conflicts, pandemics, government decisions, etc.
8. Intellectual Property
All platform content (logos, texts, images, software) is the property of Ikiratours and is protected by intellectual property laws.
9. Modifications
Ikiratours may modify these terms at any time. Changes will take effect from their publication on the platform.
10. Applicable Law
These terms are governed by the laws of the Bolivarian Republic of Venezuela. Any dispute will be resolved in the competent courts of Caracas.
11. Contact
For inquiries about these terms:
Email: legal@ikiratours.com
Phone: +58 212 2630880