Terms and Conditions | Ikira Tours

Important: By registering and using the Ikira Tours travel agency portal, you accept these terms and conditions in full. Please read them carefully.

1. Definitions

"Ikira Tours": Ikira Tours C.A., inbound tourism wholesaler in Venezuela.
"Platform": The Ikira Tours online booking portal for travel agencies.
"Agency": The registered travel agency using our services.
"Services": Hotels, packages, circuits, transport and MICE services offered.

2. Agency Registration

To access the platform, agencies must:

Complete the registration form with accurate information
Provide valid legal documentation
Wait for Ikira Tours approval
Keep contact information updated

Ikira Tours reserves the right to reject or cancel registrations without prior notice.

3. Rates and Pricing

All rates are expressed in US Dollars (USD)
Prices are NET for travel agencies
Rates are subject to availability at time of booking
Prices may vary according to season (high/low)
Ikira Tours reserves the right to modify rates without prior notice

3.1 Confidentiality of net rates (agency account)

Net rates, commercial conditions, suggested margins, rate sheets, B2B brochures with pricing and any pricing information made available on the Ikira Tours agency portal are confidential information and proprietary to Ikira Tours C.A.

The Agency undertakes not to disclose, publish, share or make available to third parties (including end passengers, unauthorized operators or public platforms) such information, except as strictly necessary to quote the end client without revealing the net rate or Ikira Tours commercial terms.

The Agency shall implement reasonable measures so that its authorized staff comply with this obligation.

Breach may result in suspension or cancellation of portal access, without prejudice to legal action.

Do not publish net rates or commercial terms on websites, social media or OTAs.
Do not share rate sheets or B2B brochures with unauthorized third parties.
Train authorized staff on confidential handling of Ikira Tours pricing.

4. Bookings and Confirmations

Response commitment: We commit to responding to every booking request (and, for MICE events, quotation requests) within a maximum of 24 to 48 business hours. Final confirmation and voucher are sent once availability is verified and payment is received according to agreed conditions.

4.1 Booking Process

Bookings are made through the platform or by email
A booking is NOT confirmed until the official voucher is received
Response time for requests is 24 to 48 business hours

4.2 Payments

Payment must be made according to agreed conditions
Accepted methods: bank transfer, credit card
For high season, advance payment is required

5. Cancellations and Refunds

Cancellation Policy:

More than 30 days before: No penalty
15-30 days before: 25% penalty
7-14 days before: 50% penalty
Less than 7 days: 100% penalty (non-refundable)

Specific policies for each hotel or service may vary. Please inquire before booking.

6. Responsibilities

6.1 Ikira Tours Responsibility

Guarantee the quality of contracted services
Provide accurate information about services
Handle complaints in a timely manner

6.2 Agency Responsibility

Provide correct passenger information
Inform customers about service conditions
Comply with agreed payment deadlines

7. Force Majeure

Ikira Tours shall not be liable for failures caused by circumstances beyond its control: natural disasters, conflicts, pandemics, government decisions, etc.

8. Intellectual Property

All platform content (logos, texts, images, software) is the property of Ikira Tours and is protected by intellectual property laws.

9. Modifications

Ikira Tours may modify these terms at any time. Changes will take effect from their publication on the platform.

10. Applicable Law

These terms are governed by the laws of the Bolivarian Republic of Venezuela. Any dispute will be resolved in the competent courts of Caracas.

11. Contact

For inquiries about these terms:
Email: legal@Ikira Tours.com
Phone: +58 212 2630880