1. Data Controller
Ikiratours C.A.
Tax ID (RIF): J-00294406-4
Tourism Registry VT: 990 | RTN: 1980
Address: Av. San Felipe entre 2da y 3ra Transversal, Centro COINASA, Nivel Mezzanina, Local 4, La Castellana. Caracas. Venezuela
Email: privacidad@ikiratours.com
Phone: +58 212-2630880 / 212-2634848
2. Data We Collect
Agency registration data:
- Company name and legal representative
- Contact email and phone number
- Business address
- Tourism registration number (if applicable)
Browsing data:
- IP address
- Browser type
- Pages visited and time spent
- Cookies (see our Cookie Policy)
3. Purpose of Processing
We use your data to:
- Manage your agency account and bookings
- Process booking requests and, when applicable, MICE quotations
- Send information about rates and promotions
- Improve our services
- Comply with legal obligations
3 bis. Web measurement (analytics and marketing)
With your explicit consent in the cookie notice (“Accept all”), we use:
- Google Tag Manager for aggregated site analytics (visits, events, portal improvements).
- Meta Pixel (Meta Platforms) to measure visits, conversions and digital marketing campaign performance.
These tools may set technical identifiers (cookies or similar technologies) listed in our Cookie Policy. If you choose “Essential only”, we do not load Meta Pixel or enable GTM-related analytics.
4. Legal Basis
The processing of your data is based on:
- Contract execution: To manage the business relationship
- Consent: For promotional communications, analytics cookies (GTM) and Meta Pixel measurement
- Legitimate interest: To improve our services (no advertising profiles without consent)
- Legal obligation: To comply with tax requirements
5. Your Rights (GDPR)
As a user you have the right to:
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Portability: Receive your data in structured format
- Objection: Object to processing
- Restriction: Request processing restriction
To exercise these rights, contact: privacidad@ikiratours.com
6. Data Retention
We retain your data for the duration of the business relationship and up to 5 years thereafter to comply with legal obligations.
7. International Transfers
Your data may be transferred to servers located outside the European Economic Area, always with appropriate safeguards as per GDPR. Measurement providers (Google, Meta Platforms) may process technical browsing data in the United States or other countries; this applies only if you consented via cookies.
8. Security
We implement technical and organizational measures to protect your data: SSL encryption, restricted access, regular backups.
9. Contact
For any privacy inquiries:
Email: privacidad@ikiratours.com
Phone: +58 212 2630880